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Return / Refund policy

  • How will I get a refund for the order I cancelled or returned?
    Once the resolution is set for refund, we will soon move ahead with the refund.
    Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
    You can opt for store credit as well and use the amount for future purchases with us.

     
  • When will I get my refund?
    Your refund will happen as per the below mentioned timelines:
        Debit card/Credit card/Net banking    5-7 working days from the refund initiation date
        NEFT transfer    5-7 working days from the refund initiation date
        Cheque Refund    Subjected to clearance.
        Store credit or Gift Certificate    1-2 working days
    Please note that the refund timelines depend on external agencies like banks, payment gateways and other financial institutions.

     
  • What are the modes of refund available after cancellation?
    Once the cancellation is confirmed, you shall receive the refund in form of store credit or reversal of the payment through the payment source that we received.

     
  • I've still not received the refund in my bank account. Why?
    If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
    Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

     
  • I paid cash on delivery, how would I get the refund?
    If the mode of payment was cash on delivery (COD), we will initiate a refund through cheque and deposit that into your bank account.
    We will contact you for your bank account details.
    It normally takes 7-10 days for your money to get reflected in your bank account.
    You may also choose to have the amount refunded to you as a Store credit. You can use the store credit to purchase any product from Infibeam without any hassles.

     
  • Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
    We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However, you can opt for this, if you made the payment through COD (Cash on Delivery).

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